Feedback and Complaints

There are several ways you can provide feedback to CRT Program:

• Complete the online form
• Contact us on 1800 40 30 50
• Email us at info@crtprogram.com

What happens once we receive your feedback?

We will acknowledge your feedback by either an email or phone as soon as possible. A member of our team may contact you to gather additional information. We aim to complete a review of your feedback and respond within 10 working days. If you are still unhappy with the outcome, you may request the matter to be reviewed by a member of our Executive team. If you’re still dissatisfied with the outcome and wish to lodge a complaint to external agencies Disability services:

A complaint can be made to the NDIS Quality and Safeguards Commission by:

• Telephone: 1800 035 544 (free call from landlines) or TTY 133 677. – Interpreters can be arranged.
• Complete online form

• Aged Services: Aged Care Quality and Safety Commission
• Allied Health: Health Care Complaints Commission