Position Ref: CCC-14071967-002

Intake & Referral NDIS Manager.

Full time / Part time / Contractor -38 hours per week

Reporting: CRT Program Lead

Salary: 80 k- 120k as per or Health award

Responsible To: CEO

Purpose of position

 The NDIS Intake NDIS Manager will be responsible for undertaking region wide clinical intake assessment for DIL SE CARE NDIS services, improving referral pathways and managing demand for people with Low Standard high healthcare needs across a variety of programs. The position will involve a high level of engagement and collaboration with key stakeholders including consumers and their families and carers, DSC healthcare and Allied Health, professionals’ employees, external Healthcare professional providers, General Practitioners, government and non- government organisations.

The DSC Intake and Referral NDIS Manager will also be required to develop an excellent, up to date knowledge of funding guidelines and mental health services in each locality. 

The Intake and Referral NDIS Manager will work collaboratively with the other multidisciplinary clinical team Intake to ensure high quality service delivery to support coordinator or consumers or NDIS Participant referred to the service and to stakeholders.

Decision Making

The Intake and Referral NDIS Manager Report to Project Officer and responsible to Chief Project Lead in undertaking responsibilities and makes recommendations to achieve the goals and KPI plans of the organisation.

Identifies areas for improvement in relation to their role, the team and at an organisational level and collates information to develop appropriate responses, including the implementation of solutions through delegation.

Makes recommendations to the SPORT regarding decisions outside delegated authority.

Key Responsibilities:

Actively participate in the implementation of an effective intake and referral service department and managing the intake workloads in time response communicate effectively in collaboration with other DSC department managers and executives – intake team members, department heads Case Managers, Allied Health Clinicians and direct care worker, support coordinators, care coordinators. 

Respond in a timely manner to phone calls and online info enquires generated from the call centre seeking NDIS related services by the participants.

Provide Intake eligibility for NDIS service assessments and interventions Follow up arrangement of NDIS consultation meetings in order to engage the  participants in DSC NDIS Service Agreement. 

Provide reports to relevant case managers who are allocated after the Service Agreement secured signed copies from the Participants and Person Responsible. Ensure that all consumer or NDIS participants data is entered accurately and in a timely manner into the electronic information VISICASE management system

General Responsibilities

• Participate in organisation-wide, site based and team meetings, collaborative planning activities and other meetings or activities relevant to position.
• Contribute to the continuous improvement of systems and processes ensuring services meet professional and industry standards.
• Work Health and Safety responsibilities as identified in organisational policies and procedures.
• Equity and diversity responsibilities as identified in organisational policies and procedures.

Other duties as required.

Selection Criteria

The essential experience, knowledge, skills, competencies and qualifications a person requires in order to successfully fulfil the responsibilities of the position are:

1. Tertiary Qualification in a clinical health related field such ad RN, SW, OT and registration with the relevant board or eligibility for membership of the relevant professional association such registered with APHRA, or ASSW or OT association etc 

2. Experience working within a multidisciplinary team environment, providing case management and coordination of client needs for young people.

3. Demonstrated understanding of the health and wellbeing needs of young adult people with disability care support needs.

4. Demonstrated ability to engage and communicate effectively with young people.

5. Demonstrated ability to undertake assessment and screening of clients and their carers to determine client care needs and assist clients to access necessary services.

6. Well-developed written and verbal communication skills including the ability to deliver small group activities.

7. Proficiency with technology including the ability to use Microsoft Office applications and the capacity to quickly learn new technologies including clinical software packages.

Competencies

The competencies that the Mental Health Intake Clinician will be required to demonstrate are:

Teamwork: the ability and desire to work collaboratively with others in a team, particularly where dissimilar activities/disciplines need to be integrated to achieve goals.

Written and verbal communication skills: the ability to ensure that information is passed on to others who should be kept informed and to express yourself clearly and appropriately in verbal and written interactions

Clinical Decision Making: the ability to formulate sound clinical recommendations based on comprehensive assessment, develop interim care plans that promote the safety and progress the wellbeing of consumer or participants and confidently communicate these clinical decisions in a multi-disciplinary context.

Innovation and Flexibility: the ability to develop, or support the introduction of new and improved ideas, projects, solutions, methods, products, procedures or technologies and gain others’ support. Openness to different and new ways of doing things with a willingness to modify your preferred way of doing things.

Stress Management: the ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.

Special Job Requirements

In order to fulfil the responsibilities of the position you must hold a current driver’s licence and have access to a comprehensively insured motor vehicle. On the occasions when you use a privately-owned motor vehicle for work-related purposes, the GPH will pay a motor vehicle allowance on a per kilometre basis, according to the organisational policies and procedures.

Child Protection

This position is designated as child-related employment. Child-related employment means any employment, where at least one of the responsibilities of the position involves direct contact with children where that contact is not directly supervised.